PRIVACY
We appreciate your trust in Elemental Organic Skincare and are committed to protecting your privacy and ensuring the security of your personal information gathered by our company. Our privacy policy outlines the information we collect and explains how we use it. We welcome any feedback or questions you may have on this matter.
What information do we collect ?
We may collect information from you including name, address, telephone number, email address and a record of your purchases when you:
• Place an order with us by phone, fax, email or website
• Return or exchange products
• Enquire about our products or subscribe to our mailing list or email newsletter
• Receive a gift ordered by a third party
• Enter a competition or are referred to us through a marketing promotion or survey
How do we use this information?
At Elemental Organic Skincare, we do our best to provide a quality shopping experience and to ensure you receive just what you have ordered. With this in mind, we use the information we collect to:
• Process and keep track of your order
• Respond to your queries and service requests
• Contact you, if necessary, to update you on the status of an order
• Send you our email newsletter, if requested
• Develop a profile of your product preferences so we can send you catalogues or promotional offers that might be of interest
• Keep you advised of product recalls, or other information about products you have ordered
• Improve our customer service and develop our product range in response to your feedback
How do we protect your privacy?
We do not share our mailing list or customer details with anyone else.
How do we ensure your security?
Our website uses PayPal for all credit card payments to protect sensitive information, including your credit card number, as it passes through our secure payment gateway.
How do we use cookies?
A cookie is a small data file that is stored by your web browser on your computer so that you can place an order on our website. We use cookies to remember what items you’ve selected and purchased using your shopping cart and to recognize you when you return to our web site, so we can personalize your online shopping.
If you’ve set your browser to refuse cookies, you can place your order with us by fax on (61 8) 9845 1300 or by phone on (61 8) 9845 1110.
How do we use email addresses?
When you provide us with your email address, we may contact you by email if required to process your order or to respond to any other request for service or information. We will not send you promotional emails (e.g. our newsletter), unless you have agreed to receive them.
How to unsubscribe?
If you do not wish to receive any further email or mail communications from us, you can remove yourself from our mailing lists by:
1. Clicking the “Unsubscribe” link in any broadcasted email you receive.
2. Sending an email to info@elemental.com.au We will remove you from our mailing and/or email list.
3. Calling us on (08) 9845 1110 and asking to be removed from our mailing and/or email list.
Contacts?
Please check that all details in your order form have been entered correctly, especially your email address, as this is our preferred method of contact. If there are queries regarding any part of your order we will first try to contact you by email.
Corrections or updates to contact details?
To correct or update contact details previously provided:
1. Send an email to info@elemental.com.au
2. Call us on (08) 9845 1110 or fax us on (08) 9845 1300
3. If you have registered a customer profile, simply login to the store and you will be able to modify your details online.